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Paychex Payroll Review | Best Payroll Services
Paychex Payroll Review | Best Payroll Services
October 30, 2021 / Sarah Pritzker
Paychex Payroll Review | Best Payroll Services
October 30, 2021 / Sarah Pritzker
Powerful HR software
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Paychex is a highly flexible platform for HR and payroll services that’s won multiple awards, including making it on to the 2019 list of Most Ethical Companies and getting named the 2019 Nelson Hall NEAT Leader. It’s designed to suit businesses of every size, from small businesses all the way up to large enterprises and corporations. With plenty of add-on modules, Paychex offers a solution to payroll and HR that saves time and energy for HR managers and can help save money for businesses, too.


  • High reputation and many awards
  • Powerful HR software


  • Secure login can be awkward
  • Little information about payment options

Payroll Services

Automating your payroll services with Paychex can save businesses a huge amount of time, and free up HR employees to focus on other tasks. Paychex automatically tracks time worked, calculates employee paychecks, approves reimbursements, works out employee and employer deductions, and sends payroll information direct to all your employees. Paychex can calculate vacation days, bonuses, time off, and any other wage garnishments, and produce and send the appropriate pay stubs.

Benefits Management

Paychex helps small businesses to offer benefits packages that can compete with the big players, and assists big companies in streamlining and organizing their many benefits packages. With Paychex, you can select retirement savings like 401(k) plans, choose group health insurance programs and individual health insurance plans from over 200 carriers, and offer financial wellness plans to help your employees stay in budget and on top of their finances. Paychex calculates employee and employer benefits contributions automatically and deducts them from each paycheck to keep your business compliant with benefits regulations. It goes without saying that you and your employees can use the Paychex app to check on benefits contributions from anywhere in the world.

HR Resources and Compliance

HR regulations are complicated, and they seem to change on a regular basis. Paychex HR services help you keep on top of every change with automatic updates. The platform monitors laws and regulations and tracks your HR processes to make sure that you stay compliant. Workers’ compensation, new hire reporting, and business insurance are all dealt with by Paychex.

Paychex also speeds up your new hire and talent management. The platform helps standardize and simplify your open positions ads, lowering cost per hire, and making it easy for potential employees to apply for the position. Paychex runs screening processes for new applicants, including background check and drug testing, and stores the results on a secure, confidential database. Electric onboarding syncs the Paychex platform with potential hires, enabling you to onboard and report new hires in a single click. Paychex sends all the relevant forms and paperwork to new employees to complete online, then it stores it securely for recordkeeping compliance so that you can onboard new talent in seconds.

Records and Reports

Paychex simplifies and organizes all of your HR and payroll data into a single dashboard, with all your employee reports and records stored in the secure database. With Paychex, you can quickly and easily generate reports, which you can view online or download and print. Paychex reports include worker and team productivity, days off for illness, and benefits costs.

Other Features

  • Time tracking and productivity
  • Startup guides to get your business off the ground
  • Online marketing services
  • Incorporation and LLC filing services
  • POS solutions
  • Online business planning software
  • Employee training platform
  • PEO


Paychex doesn’t share its pricing online – to find out how much it could cost your business, you’ll need to call for a pricing quote. This makes it difficult to compare prices between different providers. Paychex offers four main pricing plans, although there are also add-ons that you can buy to add to the primary package.

The four main packages are:

  • Express Payroll, giving basic payroll features like automated salary calculations, tax management, and new hire reporting.
  • Paychex Flex Select, which adds tip management, an employee self-service portal, and workforce analytics.
  • Paychex Flex Pro adds workers’ compensation reports, unemployment insurance, wage garnishment, and employee background checks to the Paychex Flex Select package.
  • Paychex Flex Enterprise brings more in-depth analytics and more complex HR administration tools to the Paychex Flex Pro plan.

You’ll pay a fixed annual or monthly price to set up the system, and then pay another fee per user per month.

Ease of Use

Paychex has rave reviews for its usability. The interface is very clear and minimalistic, making it easy to find what you need, and the drag-and-drop platform means that all employees, managers, and team leaders can schedule meetings, make changes, and input new data quickly through the platform.

Paychex has a user-friendly mobile app for Android and iOS systems, like most other payroll and HR platforms, although it stands out because it’s compatible with Linux devices as well. The app has the same high ease of use as the desktop version, so you can carry out all the same tasks on the go. The Paychex employee portal enables employees to view their most recent pay stubs in the app, check up on their vacation allowance and request time off, and read end of year pay reports, without taking up the valuable time and energy of HR workers. For managers, the mobile app makes it easy to approve and send payments, review time off requests, and read reports on the road.

Customer Support

Customer support is well organized at Paychex. You’ll find separate logins for support for client employees and for client administrators, and there’s an easily searchable FAQ section and troubleshooting forum. You can get 24/7 support through email, and support with more limited hours through live chat and over the phone. Some customers have complained that they had to wait a while for support to respond, but when they do, they are always helpful and friendly.

If you pay for a premium package, namely any package beyond the entry-level Express plan, you’ll get a dedicated customer service agent for your company, which means you have even better and faster customer support.

What’s most unusual about Paychex customer support is that they also offer in-person assistance. The Contact Us page includes a location finder which helps you track down your nearest Paychex branch, and then you can just walk in for in-person support.

Bottom Line

Paychex is a versatile and powerful payroll and HR platform that services businesses of all sizes. The flexible pricing plan means that you can start small, and then add on more HR and payroll modules whenever you need them, but it can be tricky to get a clear idea of pricing because of the lack of online information and complex pricing structures.

Get started now, visit Paychex
By Sarah Pritzker
Sarah Pritzker is a professional writer who loves scouring the web looking for the coolest products and services at the best prices. Sarah writes for Sarah has lived and traveled all over the world, but has finally settled down with her family in the Middle East - and yes, she misses winter!